Frequently Asked Questions (FAQs)


General Questions

    • How long can I keep the soup if it is still sealed and not opened?
      • Chilled: 1 month
      • Frozen: 1 year
    • What is the serving size?
      • 1-2 pax per 500ml packet.
    • How do I prepare the chicken collagen soup?
      1. Defrost frozen soup in refrigerator.
      2. Pour contents completely into empty pot and bring to boil.
      3. NOTE: Do not add water. Adding water is optional if desired.
    Alternatively,
      1. Remove frozen soup from packaging completely.
      2. Put frozen soup directly into an empty pot.
      3. Turn on heat and bring to boil.
      4. NOTE: Do not add water. Adding water is optional if desired.
    • Do I need to add water?
      • This is up to individual preferences. We recommend that you try without adding water first and only do so if it is too thick or rich for your liking.
      • As we strive to provide more value to our customers, our concentration is very high. We do not believe in adding water to make up for the volume in our soup packets. This is so that you can adjust it to suit your preference by adding water if desired. 
    • If I cannot finish the whole packet, how do I portion it?
      • You may wait until it is slightly defrosted (or just soft enough), then portion it out. Keep the remaining portioned-out soup in the freezer immediately.
      • Do not refreeze if soup is completely defrosted.
    • Is CHU Collagen Halal-certified?
      • No, it is not.
    • Which country is the soup made in?
      • Formulated in Singapore.
      • Proudly made in Malaysia.
    • Will the soup be delivered in glass bottles?
      • No, the actual packaging comes in a frozen, sealed vacuum pack.
      • All our packaging are certified BPA-Free.
    • Can I re-freeze the soup after I defrost it?
      • No, for food safety reasons.

     

    Chicken Collagen Soup

      • What are the ingredients in CHU's Chicken Collagen Soup?
        • Chicken, Salt and Ginger.
          • No added preservatives
          • No added additives
          • No added artificial flavourings
          • No added MSG (Monosodium glutamate)
          • Trans fat free
          • Sugar free
          • Cholesterol free
          • Gluten free
          • Lactose free
      • What is the Nutrition Information?
        • CHU Collagen Malaysia Chicken Collagen Soup Nutrition Information

      Shipping

      Kindly ensure to key in the full shipping address accurately. There will be a RM20 re-delivery fee for every failed delivery. 

      • When is the delivery date?
        • Your order will be delivered in 3-4 working days.
        • While stock lasts.
      • What time will I receive the soup on the delivery date?
        • We are unable to provide an estimate of the delivery time as it depends on the delivery load of each driver on a particular date.
        • In some instances where there are unforeseen circumstances beyond our control, there is a possibility of a delay.
      • What happens if there is no one around during delivery?
        • Please ensure that someone is around to receive the soup.
        • If there is no one around, we will call you and put the frozen soup into an insulated box and place it outside your house. 
        • Once someone returns, keep it in the fridge (expiry 1 month) or freezer (expiry 1 year) immediately.
        • Can I self-collect my orders?
          • Unfortunately, there is no self-collection option at the moment.
        • Can I change the delivery date after I have placed the order?
          • We do not accept any changes after an order has been placed.
        • If I have multiple items in one order, can I request to send it to different addresses?
          • Unfortunately, one order can only be delivered to one address.
          • If you would like to send it to different addresses, please order separately.

          Orders

          • How do I place a group buy or bulk purchase order?
            • Please email the quantity to contact@chucollagen.my
          • What are the modes of payment you accept?
            • Visa, Mastercard
            • FPX
            • Razer Cash: 7-Eleven
            • E-wallet: GrabPay, Boost, Maybank QR Pay Push, ShopeePay, Touch 'n Go Digital
                • NOTE: You will see "Razer Merchant Services" as the company name that you are paying to.
              • How do I cancel or edit my order?
                • We do not accept any changes after payment has been made.
                • All items sold are strictly non-refundable and non-exchangeable.

              Retail Locations

              • Apart from online, where can I buy CHU Collagen® products?
                • Currently, we are only available online (www.chucollagen.my) in Malaysia.